Samuel Windsor Terms and Conditions

These terms and conditions do not affect your statutory rights.

Credit Card Payments - Unfortunately we do not accept Amex payments.

Delivery - Subject to your payment being authorised and barring system failure, and provided the items are in stock we will despatch all orders received up to 3pm the same day. Please allow up to 7 days for delivery.

Delivery
ALL Mainland UK (including N.I.) orders incur £4.95 P&P. Unfortunately, we are unable to deliver to the Channel or Scilly Islands and overseas.

N.B. Delivery times do not include Bank Holidays.

Special Offers & Free Gifts - All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. If no free gift is specified on your order, none will be sent.

Samuel Windsor 30 Day Free Returns & No-Quibble Guarantee
We offer a 30 day no quibble guarantee on our entire range. Even after use if you are not completely satisfied then return them to us within 30 days and we will refund you in full and it won't cost you a penny. Return any unsuitable items using our FREE returns services, details supplied with every order. Please be sure to obtain a certificate of posting and insure your returned parcel - we cannot be held liable for losses without this.
If you have purchaed goods from one of our multi-buy options and choose to return part of the order you will be charged the individual price for the goods you choose to retain and will be refunded any remaining monies.

Samuel Windsor is a brand name of Esher Mail Order Limited, VAT number: 484 322 053

Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm we have received your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will email you to inform you of this. If the goods you order are not available, we may supply you with subsitute goods. If you decide not to accept the substitute goods, you will be able to return them to us at no cost to yourself.

How to place an order

Orders are made by selecting the items you wish to purchase, and these are added to your online shopping basket. Once you are ready to pay for your order, click the Checkout button.

This will take you to a page showing the items in your basket. At this point you may enter the codes for any promotional vouchers or gift vouchers you may have. Once you are ready to continue, click the Place Order button.

From this point onwards, all information is transmitted securely. If you are a new customer, enter your email address and click the Go to Order Form button. If you have shopped with us before and have created a user account, enter your email address and password and click the Get My Information button.

On the next page, enter your details, cardholder address, delivery address and payment card details. All fields marked with an asterisk (*) are required and cannot be left blank. In addition, certain characters (such as '&', '$', '%') are considered invalid and you will receieve an error should you try to use these in any of the input boxes.

Once you have entered your details and you are happy they are correct, click the Confirm Details button. This will give you the opportuninty to review your order details before placing your order by clicking Confirm Order.